No. We work with an experienced welder in Asia.
Yes! All research, development, and testing is done in the Netherlands.
Yes! All Pilot bikes are assembled at order, the wide choice of parts in our bespoke program makes that 90% of the bikes leaving our shop are different. Every bike will be built by one certified and professional mechanic using the best tools available in our state-of-the-art workshop.
Our frames come with a standard hand brushed finish with blasted logo’s. We prefer to not use vinyl or waterslide stickers as they get damaged over time and don’t fit the pure look of our Titanium frames. We also offer black-chromed or paint job finishing.
Brushing is a delicate job, it takes time and willpower to get a satisfying result. For brushing our frames we advice to use Scotch-Brite™ CF-SH abrasive sheets. If you do not want your hands get dirty or you need new blasted logo’s we offer a refurbish program, for more information send an email to firstname.lastname@example.org to the known of it.
Yes. We offer repaint service for Pilot frames only. After we make sure that you’re frame is in mint condition we prepare it for paint. We will take time for personal contact using email, visit or phone call to come to the wright design and color.
Yes! We are happy to invite you to visit our company; you can feel, touch and experience our bikes in real life. We offer a wide range of test bikes, which are available on appointment. Before you visit our company make sure you send an email or call us to make an appointment.
A-lot! Our philosophy is that we want you to sell you the bike you really want, not the bike we want to sell you. In our tailor made program you have the possibility to adjust geometry according to body sizing and riding characteristics. Our experienced designers will take time and care to come to the best design to match you’re wishes and needs. See Tailor made in the Menu of our website to discover the possibility’s within our concept.
After you confirm the design it takes a maximum of 12 weeks to finish your frame.
Designing a custom frame is a delicate job. It takes a lot of knowledge and time, the more information we receive from you the faster the design will be finished. We strongly recommend visiting one of our dealers, a local bike fitter or you’re LBS for a fitting. We can work with most systems and will translate the data to a design. The average time to design a custom frame is 1 to 3 weeks, depending on the information. Changing a design will take time, the more complete the information we receive the faster production will start.
Yes! We have a lot of customers riding a custom Pilot because of a medical reason, your riding position can be crucial for your cycling pleasure. We strongly recommend speaking to a sports doctor or certified bike fitter.
Yes. For all custom projects we charge a pre-payment of 50% of the total amount. As a one-off frame is built for you
No! We are always expanding our network by working with experienced dealers, and looking for new contacts. If there is no dealer in you’re area we will sell direct to you. If you have a local bike shop which earned you’re trust by being a great help and solid supplier we are happy to get in touch and make sure the bike will be delivered by you’re favorite dealer!
Yes, we offer a “Lifetime” warranty on all Pilot frames. See Warranty in our website menu for more information.
Yes, Pilot Ti & Carbon parts carry a warranty period of 24 months. See Warranty in our website menu for more information.
All Pilot frames come with a serial number, this number is unique and will be registered with you’re name for warranty. You will find the serial number under your bottom bracket, Pinion frames have number in top of the Pinion bracket.
Yes, after you’re purchase you will be updated in you’re personal page. Here you will find all information regarding you’re order. If you need more information send an email to email@example.com to receive a fast reply.
Can’t find what you need?
The Pilot team is here to help. Feel free to drop us an email at firstname.lastname@example.org or call at 0031 40 282 6186